Welcome to Vestis Impressa’s FAQs page! Below, you’ll find answers to common questions about our products, shipping, returns, and more.

1. Orders & Payments

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the instructions to enter your details and complete payment.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, net banking, and wallets. We also support Cash on Delivery (COD) for select locations.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Contact us at business.query@vestisimpressa.com with your order details.

2. Shipping & Delivery

Q: How long does shipping take?
A: Orders are usually processed within 1-2 business days. Standard delivery takes 5-7 business days, while express delivery takes 2-3 business days. Delivery times may vary based on location.

Q: Do you offer international shipping?
A: Currently, we only ship within India. International shipping options may be available soon!

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email and SMS. You can also track it through our website under ‘Order Tracking.’

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is unused, unwashed, and in its original condition. For more details, visit our Return & Cancellation Policy.

Q: How do I request a return?
A: To initiate a return, email us at business.query@vestisimpressa.com with your order number and reason for return. Our team will guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned product.

4. Product & Stock Information

Q: How do I know if an item is in stock?
A: If an item is available for purchase on our website, it is in stock. If out of stock, you may see a ‘Notify Me’ option to get alerts when it’s back.

Q: Do you offer custom or personalized products?
A: Yes, we offer customization on select products. Contact our team for more details.

5. Other Inquiries

Q: How can I contact customer support?
A: You can reach us via email at business.query@vestisimpressa.com or call us at +91 8830460157.

Q: Do you offer gift cards?
A: Yes! We offer digital gift cards that can be used for purchases on our website.

Q: Are there any discounts or promo codes available?
A: We frequently run promotions and discounts. Stay updated by subscribing to our newsletter or following us on social media.

For any other questions, feel free to reach out to our support team. We’re happy to help! 😊